Alayna Dobbin

The "Comprehensive Training Initiative in Healthcare" was developed to address significant challenges faced by the organisation, including high employee turnover, frequent complaints, and prolonged training completion times. The primary goal was to enhance employee readiness and satisfaction while ensuring compliance with industry regulations.

Objectives:

• Improve Retention Rates: Develop a training programme that increases employee retention by equipping them with the necessary skills and confidence to succeed in their roles.
• Reduce Complaints: Implement strategies to decrease the number of complaints related to employee performance and client interactions.
• Streamline Training Completion: Shorten the training completion time to ensure timely compliance and readiness for new hires.
• Enhance Career Development: Facilitate career pathway conversations to better understand employee motivations and aspirations, aligning them with organisational goals.

Approach:

• Two-Day Orientation Programme: Designed a comprehensive onboarding experience that included a blend of online learning modules, in-person training sessions, and hands-on evaluations. This approach ensured that new employees received a well-rounded introduction to their roles and responsibilities.
• Career Pathway Conversations: Integrated discussions into the onboarding process to explore employees' career goals and motivations. These conversations helped identify opportunities for growth and development within the organisation, fostering a sense of purpose and engagement.
• Collaborative Development: Worked closely with HR and clinical teams to create a training package that met regulatory requirements and addressed the specific needs of the organisation. This included sign-offs for highly regulated tasks to ensure compliance.
• Continuous Feedback and Improvement: Collected feedback from participants and stakeholders to continuously refine the programme, ensuring it remained effective and relevant.

Implementation:

• The programme was rolled out in phases, starting with a pilot group to test and refine the approach. Following successful outcomes, it was expanded to include all new hires, with ongoing support and adjustments based on feedback and performance metrics.

• Retention Improvement: "Retention rates increased from 48% to 82.05% after implementing the two-day orientation."
• Complaint Reduction: "Complaints decreased from 18 to 6, indicating improved employee performance and client satisfaction."
• Increased Reporting: "Concerns raised by support workers increased from 7 to 15, showing greater comfort in reporting safety and work practice issues."
• Completion Time Reduction: "Average completion time dropped from 90 days to 1.5 days, ensuring compliance and readiness."

1. Retention rates increased from 48% to 82.05%.

• The structured onboarding and career pathway conversations clarified roles and boosted confidence, aligning employee aspirations with organisational goals and enhancing retention.

2. Complaints decreased by 66.7%.

• Comprehensive training improved job readiness and client interaction skills, leading to fewer performance-related complaints.

3. Safety reports increased by 114%.

• Encouraging open communication empowered employees to report concerns, improving client care and workplace safety.

4. Training completion time reduced from 90 days to 1.5 days.

• Streamlined processes and flexible learning options ensured quick compliance and operational efficiency.

Programme Design and Focus:

• The programme was meticulously crafted to fully prepare new employees for their roles, emphasising compliance with industry standards and excellence in client care.

Collaborative Development:

• Close collaboration with HR and clinical teams was essential in creating a comprehensive training package. This partnership ensured that the programme met all regulatory requirements and effectively enhanced employee readiness.

Integrated Learning Approach:

• Utilised a blend of online modules, in-person sessions, and practical evaluations to deliver a well-rounded training experience. This approach catered to diverse learning styles and ensured thorough understanding and application of skills.

Continuous Feedback Loop:

• Implemented a system for collecting feedback from participants and stakeholders, allowing for ongoing refinement and improvement of the training content and delivery methods.